Privacy Policy

This Privacy Policy explains how Ipay9, operating via the website ipay9-aussie.com, collects, uses, stores, and discloses personal information of players and visitors. It applies to all users who access or use our website, register an account, participate in gambling services, or otherwise interact with Ipay9 online. By using our services, you acknowledge that your personal information will be handled in accordance with this Policy and applicable Australian privacy and gambling laws. This Privacy Policy is effective as of 1 January 2026 and supersedes any previous versions published on ipay9-aussie.com.

Who We Are

Ipay9 is the brand name used for the online gambling services provided through the website ipay9-aussie.com ("Website"). As of the last review in 2026, the operator's specific legal entity name, legal address, and company registration number are not publicly disclosed in the Website's terms or corporate information. Where required by law, we will make this information available to you on request and in any direct contract or customer communication mandated by regulators.

For all matters relating to privacy and personal information, the primary point of contact is our Data Protection contact within the support team:

Email (primary contact): [email protected]
Website: https://ipay9-aussie.com
Mailing / legal address: If and when a formal legal address is assigned or disclosed, it will be added to this Policy and may be provided upon written request.

When you contact us about privacy, please indicate that your request concerns the "Privacy Policy for Ipay9" so that it is directed to the responsible staff member or department.

What Personal Data We Collect

We collect only the personal information that is reasonably necessary for our functions and activities as an online gambling service provider to Australian users. The categories of information we may collect include:

Identification and Contact Data

Full name, date of birth, and gender (where required for age and identity verification).
Residential address, billing address, and country of residence.
Email address (including [email protected] as the main contact channel), telephone number (if you provide one), and other contact details.
Copies or details of identity documents (passport, driver licence, ID card) and proof of address documents for KYC/AML checks.

Account and Usage Data

Username, password or other login credentials (stored using industry-standard hashing and security practices).
Account settings, preferences, language, communication and marketing choices.
In-game and transactional identifiers relating to your use of Ipay9 services.

Technical and Device Data

IP address, device identifiers, browser type and version, operating system, time zone, and language settings.
Log files describing access dates and times, pages viewed, referral URLs, clickstream data, and other diagnostic information.
Approximate location data (e.g., country, region) based on your IP address, used for geo-restriction and regulatory compliance.

Payment and Financial Data

Information about deposits, withdrawals, and payment instruments (such as masked card numbers, account holder name, and payment method type) processed through payment partners.
Transaction history, including currency, amounts, timestamps, and transaction identifiers.
Records required to comply with anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gambling obligations.

Behavioral and Gambling Activity Data

Betting history, including games played, stakes placed, wins and losses, session durations, and frequency of play.
Interaction data such as clicks, navigation patterns, and response to bonuses, promotions, and recommendations.
Self-exclusion data, responsible gambling limits, and any other safer gambling measures you set up.

Communications and Support Data

Content of communications with us via email (including through [email protected]), website forms (if implemented), or live chat.
Records of complaints, requests, feedback, and dispute-related correspondence.

Cookies and Similar Technologies

Cookies: Small text files stored on your device that enable us to recognise your browser, maintain your session, and remember preferences.
Web beacons / pixels: Small image files or code snippets that work with cookies to help us understand usage and campaign effectiveness.
Local storage and similar tools: Technologies that store data locally in your browser or device for functional or analytical purposes.

Where we link or combine non-personal information with personal information (e.g., linking device data to your account), we treat the combined data as personal information in accordance with this Policy.

Legal Basis for Processing

Ipay9 processes personal information in line with applicable Australian privacy obligations (including principles similar to those in the Privacy Act 1988 (Cth) and the Australian Privacy Principles), as well as recognised international standards. Depending on the context, we may rely on one or more of the following legal grounds:

Performance of a Contract

To create, verify, and manage your Ipay9 account and provide access to gambling services on ipay9-aussie.com.
To process deposits and withdrawals, credit bonuses, settle bets, pay winnings, and manage your account balance.
To provide customer support, answer queries, handle complaints, and manage disputes related to your use of our services.

Compliance with Legal and Regulatory Obligations

To verify your identity and age, conduct KYC/AML/CTF checks, and prevent unlawful or prohibited activities.
To comply with applicable gambling, taxation, financial reporting, and record-keeping laws and any binding directions from regulators or law enforcement.
To respond to lawful requests, court orders, or legal processes and to cooperate with authorities where required.

Legitimate Interests

To protect the integrity and security of ipay9-aussie.com, including monitoring, detecting, and preventing fraud, abuse, security threats, or technical issues.
To improve our services by analysing usage data, game performance, customer support interactions, and website behaviour.
To enforce our terms and conditions, manage risk, and protect our rights, property, and interests, as well as those of our users and third parties.

Consent

To send you marketing communications (e.g., emails, SMS, or push notifications) regarding promotions, bonuses, or offers where your consent is required.
To use certain cookies or tracking technologies that are not strictly necessary for the operation of the Website.
To share your data with specific third parties for advertising or affiliate marketing, where local law requires consent.

Where we rely on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Purpose of Processing

We process personal information strictly for defined, legitimate purposes connected with the operation of Ipay9 and the Website. These purposes include:

Provision of Services: To register and maintain your account, provide access to casino games, process transactions, credit and pay winnings, and deliver the core gambling services offered on ipay9-aussie.com.
Account Management: To manage verification, security settings, responsible gambling measures, communication preferences, and general account administration.
Customer Support: To respond to requests, questions, and complaints submitted via [email protected] or other channels, and to resolve operational issues and disputes.
Service Improvement and Analytics: To analyse how users interact with the Website, games, and features, to troubleshoot technical issues, optimise performance, and develop new offerings.
Marketing and Promotions: To provide you with tailored promotions, offers, loyalty rewards, and news about our services, subject to your consent or applicable law. This may include profiling based on your activity to present more relevant offers.
Fraud Prevention and Security: To monitor and investigate suspicious activities, enforce our terms, prevent account takeovers or unauthorised access, and maintain network and information security.
Legal and Regulatory Compliance: To meet our obligations under gambling, AML/CTF, taxation, financial reporting, and privacy laws, and to cooperate with supervisory authorities and law enforcement.
Risk Management and Business Operations: To conduct internal audits, compliance checks, quality assurance, and business planning that support the continuity and lawful operation of Ipay9.

Disclosure & Sharing

We may disclose or share your personal information to the extent reasonably necessary for the purposes described in this Policy and in accordance with applicable laws. Where we engage third parties, we require them to handle your information securely and only for specified purposes.

Service Providers and Business Partners

Payment Processors and Financial Institutions: To process deposits, withdrawals, and other transactions in a secure and compliant manner.
Identity Verification and KYC/AML Providers: To verify your identity and conduct checks required by law and by our internal risk policies.
IT, Hosting, and Security Providers: To host the Website, store data, ensure operational continuity, and protect against cyber threats.
Game Providers and Platform Partners: To enable access to games and related services, and to manage your gaming sessions.

Regulators, Authorities, and Legal Recipients

Government agencies, gambling regulators, law enforcement bodies, tax authorities, and courts, where disclosure is required by law, regulation, or legal process.
Third parties involved in legal proceedings, such as our professional advisers (lawyers, auditors) where reasonably necessary for the establishment, exercise, or defence of legal claims.

Affiliates, Marketing, and Advertising Networks

Subject to your consent where required, we may share limited data with affiliates, marketing partners, and advertising networks for the purpose of measuring campaign effectiveness and presenting relevant promotions.
We do not sell your personal information to third parties for their independent marketing purposes; any such sharing is conducted under contractual safeguards and in compliance with applicable laws.

Corporate Transactions

In the event of a merger, acquisition, reorganisation, sale of assets, or similar corporate transaction involving Ipay9, your personal information may be transferred as part of the transaction, subject to confidentiality protections and continued privacy safeguards.

Where information is shared with third parties located outside your jurisdiction, we implement appropriate transfer safeguards as described in the section "International Transfers".

International Transfers

Due to the global nature of online gambling infrastructure and services, your personal information may be transferred to, and processed in, countries other than the one in which you reside. This may include, for example, data centres, payment processors, identity verification providers, or game providers located in the European Union, the United Kingdom, Asia-Pacific regions, or other jurisdictions.

We take reasonable steps to ensure that any overseas recipients of your personal information protect it in a manner substantially similar to the protections afforded under applicable Australian privacy principles and other relevant standards.
Where we transfer personal information from regions with specific data export rules (such as the European Economic Area or the United Kingdom), we will implement appropriate safeguards, which may include:
- Standard Contractual Clauses (SCCs) or equivalent contractual instruments approved by relevant authorities;
- Contractual obligations requiring recipients to apply robust technical and organisational security measures and limit processing to specified purposes;
- Risk assessments and, where appropriate, additional technical measures (e.g., encryption, access controls) to mitigate transfer-related risks.
We will not transfer your personal information internationally if such transfer would be inconsistent with binding local legal restrictions applicable to Ipay9.

By using ipay9-aussie.com, you understand that your information may be processed in countries that may have different data protection laws than your own, but we will take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

Data Retention

We retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the category of data and applicable legal requirements, including gambling and financial regulations.

Account and Identification Data: Typically retained for the duration of your account and for a period of up to 5 - 7 years after account closure, to comply with AML/CTF, gambling, and financial record-keeping obligations, and to address potential legal claims.
Transaction and Payment Data: Retained for statutory periods required under financial, taxation, and AML/CTF laws, generally up to 7 years from the date of the last transaction.
Gambling Activity and Behavioral Data: Retained for as long as necessary to support responsible gambling monitoring, dispute resolution, and regulatory reporting, typically up to 5 years after your last activity unless a longer period is required by law.
Marketing and Communication Data: Retained for as long as you remain subscribed to marketing communications, and then for a short period (usually up to 2 years) to maintain records of consent and opt-out requests.
Technical Logs and Security Data: Retained for shorter periods (typically 6 - 24 months), unless longer retention is necessary to investigate security incidents or align with legal requirements.

When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it, unless retention is required or authorised by law. If you request deletion of your data, we will comply to the extent permitted by legal and regulatory retention obligations.

Your Rights

Ipay9 aims to align with internationally recognised privacy rights frameworks, including principles similar to those under the GDPR and relevant non-EU regulations. Subject to applicable law and certain exceptions, you may have the following rights in relation to your personal information:

Right of Access: To request confirmation of whether we hold personal information about you and to obtain a copy of that information, along with an explanation of how it is used.
Right to Rectification: To request correction of inaccurate or incomplete personal information held by us.
Right to Erasure ("Deletion"): To request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (where applicable), or where processing is otherwise unlawful, subject to our legal retention obligations.
Right to Restrict Processing: To request that we limit the processing of your personal information in certain circumstances, for example while we verify its accuracy or consider an objection.
Right to Object: To object to certain types of processing, including direct marketing and, in some cases, processing based on our legitimate interests.
Right to Data Portability: Where technically feasible and where required by applicable law, to receive personal information you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit it to another controller.
Right to Withdraw Consent: Where processing is based on your consent, to withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal. This includes unsubscribing from marketing communications.

How to Exercise Your Rights

Submit your request by emailing [email protected] with "Privacy Request" in the subject line and provide sufficient information to verify your identity (such as your username, registered email address, and any relevant transaction or account details).
We may request additional information solely to confirm your identity and to ensure the security of your personal information.
We will respond to your request within 30 days of receipt or within any shorter timeframe required by applicable law. If we need more time due to complexity or volume, we will inform you of the extension and reasons.
In general, we will handle your request free of charge. However, where a request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act on the request, as permitted by law.

Some rights may be limited or unavailable where we are legally required to retain data (for example, for AML/CTF compliance or gambling regulation) or where disclosure would adversely affect the rights and freedoms of others. Where we refuse or partially comply with a request, we will explain the reasons unless prohibited by law.

Cookies & Tracking Technologies

Ipay9 uses cookies and similar technologies on ipay9-aussie.com to ensure the proper functioning of the Website, enhance user experience, and support analytics and marketing (where permitted). Cookies may be set by us (first-party cookies) or by third parties (third-party cookies).

Types of Cookies We Use

Strictly Necessary / Functional Cookies (session and persistent): These cookies are essential for the operation of the Website and to provide core features, such as keeping you logged in, processing transactions, maintaining security, and remembering your language or region. They are typically session cookies that expire when you close your browser, or short-lived persistent cookies.
Analytics and Performance Cookies (persistent, first- and third-party): These cookies collect aggregated information about how visitors use the Website, such as pages visited, time spent, and error messages encountered. We use this data to improve functionality, performance, and usability.
Advertising and Marketing Cookies (persistent, mainly third-party): Where allowed, these cookies track your online activities across websites to help deliver targeted advertising and measure the effectiveness of campaigns and affiliate marketing.

Managing Cookies

You can manage or disable cookies through your browser settings. The method varies by browser, but typically you can find cookie controls under "Privacy" or "Security" settings.
Some browsers allow you to block all cookies, accept only first-party cookies, or delete cookies when you close your browser.
If ipay9-aussie.com provides an internal cookie or privacy settings panel, you may use it to adjust your preferences regarding optional cookies (such as analytics or advertising cookies).
Please note that disabling certain cookies may affect the functionality of the Website and your ability to use some features, including access to secure areas or maintaining login sessions.

Data Security

We take the protection of your personal information seriously and implement reasonable technical and organisational measures designed to safeguard it against unauthorised access, alteration, disclosure, or destruction.

Encryption in Transit and at Rest: Data transmitted between your browser and ipay9-aussie.com is protected using TLS 1.2 or higher. Where feasible, we also apply encryption or equivalent safeguards to data stored in our systems or with our service providers.
Access Controls and Authentication: Access to personal information is restricted to authorised personnel and service providers on a "need-to-know" basis, protected by strong authentication methods and layered access controls. Multi-factor authentication and role-based permissions may be used for sensitive systems.
Secure Infrastructure and Monitoring: We utilise industry-standard security practices for servers, networks, and applications, including firewalls, intrusion detection/prevention systems, logging, and regular monitoring for suspicious activities.
Security Audits and Testing: We conduct periodic reviews, security assessments, and testing of our systems and processes, and we require comparable safeguards from our key service providers. Where feasible, we aim for alignment with recognised security frameworks, such as ISO 27001 or SOC 2-type practices, even if formal certification is not publicly disclosed.
Staff Training and Confidentiality: Employees and contractors who handle personal information receive training on data protection, security, and confidentiality obligations and are bound by contractual or professional duties to protect your information.
Incident Response: We maintain internal procedures to detect, assess, and respond to data security incidents. In the event of a breach that is likely to result in serious harm to individuals, we will take appropriate remedial action and notify affected users and relevant authorities in accordance with applicable laws.

While we strive to use commercially reasonable safeguards, no system can be guaranteed to be completely secure. You are also responsible for maintaining the confidentiality of your login credentials and for using appropriate security measures on your devices.

Complaints & Contacts

If you have questions, concerns, or complaints about how Ipay9 handles your personal information, or if you wish to exercise your privacy rights, you can contact us using the details below.

Contacting Ipay9

Email (primary channel): [email protected]
Website: https://ipay9-aussie.com
Postal address: If a formal mailing or legal address is designated, it will be added to this Policy and may be provided upon written request.

Internal Complaint Procedure

Submission: Send us an email describing your concern or complaint, including any relevant details such as dates, account information, and supporting documentation.
Acknowledgement: We will acknowledge receipt of your complaint as soon as reasonably practicable and, in any case, typically within 7 business days.
Investigation: We will review your complaint, gather relevant information, and, where appropriate, consult internal departments or service providers involved.
Response: We aim to provide a substantive response within 30 days of receiving your complaint. If more time is required due to complexity, we will inform you of the extension and explain the reasons.
Follow-Up: If you are not satisfied with our response, you may request further clarification or escalate the matter internally, and we will consider any new information you provide.

Escalation to Supervisory Authorities

If you believe that your privacy rights have been infringed and your concerns have not been adequately resolved by us, you may have the right to lodge a complaint with a data protection or privacy regulator in your jurisdiction. For users in Australia, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Online complaints form: Available through the OAIC website
Mail: Office of the Australian Information Commissioner, GPO Box 5288, Sydney NSW 2001, Australia

Users located in other jurisdictions may have the right to complain to their local data protection authority or equivalent regulator. We will cooperate with competent supervisory authorities in the investigation and resolution of complaints, to the extent required by applicable law.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal or regulatory requirements, or for other operational reasons relevant to Ipay9.

Notification of Changes: When we make material changes, we will take reasonable steps to inform you, which may include:
- Posting a prominent notice or banner on ipay9-aussie.com;
- Sending an email notification to the address associated with your account;
- Displaying alerts or notifications in your account dashboard (where available).
Advance Notice: For significant changes that materially affect your rights or the way we process your personal information, we will, where practicable, provide at least 30 days' advance notice before the revised Policy takes effect.
User Options: If you do not agree with the updated Policy, you may choose to object to certain processing (where legally permitted) or close your account. Continued use of ipay9-aussie.com after the effective date of the updated Policy will constitute your acknowledgement of the changes.
Version Control: Each version of the Privacy Policy will indicate the date it was last updated.

Last updated: January 2026